FAQWhat should I expect during a big sale?
- Mind-blowing deals on irresistible fabric! ;-)
- Shipping delays of up to 10 days (updates in header and on FB)
- Slower email response time.
- Multiple open orders will be AUTOMATICALLY COMBINED. No need to email.
- NO holding orders.
- No retroactive discounts for orders placed before the sale began.
- Yards will be CONTINUOUS WHEN POSSIBLE but stock moves lightning fast so we may run out or only have pre-cut single yards left. We will email you if we can't supply continuous yards.
- We will refund OUT OF STOCK items without emailing during a sale of this size. This is to keep processing times down to a minimum. Apologies in advance.
- If you have a purchased Gift Card (not giveaway/promo etc) you may checkout and leave your gift code in comments. You will be refunded for the amount of your gift code. No need to email. Other codes / bulk discounts may not be combined with a sale. No double dipping.
- Once your shipping label is created, it may not be combined with another order. You may place as many orders are you like, of course.
Do you sell half yards?
We sell whole yards only.
How do I check the status of my order?
Please log into your account anytime to check the shipping status of your order. You will automatically receive a tracking notification when your order ships.
I placed an order but I forgot something, can I add it?
As long as the first order hasn't shipped yet, simply place a second order and your orders and yardage will be combined and shipping overage refunded.
Will yards be continuous?
Unless otherwise noted your yards will always be continuous. If there's no note and we can't supply continuous yards for some reason we will email you with options prior to shipping.
What is your turnaround time?
We ship next business day or quicker. We ship USPS Priority Mail (2-3 days) or UPS Ground - your choice. During big sales events processing times may be longer (see "What should I expect during a big sale?").
You may log into your Knitpop account anytime to check order status. If it hasn't shipped, please check your inbox and spam folder for any Knitpop emails (in case there is an issue) and feel free to reach out to us at firstname.lastname@example.org
How much fabric fits in a box?
Please visit our shipping page for more information.
Do you offer bulk discounts?
Yes, Knitpop offers the following discounts on 10+ yards of a single fabric:
10+ yards of a single fabric 20%
30+ yards of a single fabric 30%
The discount is manually refunded at time of shipping. Refund will be made to primary payment method (Paypal, credit card) if amount paid allows, if refund amount is greater than amount paid refund is in Knitcoin.
Exclusions: Clearance & Sale items; no other discounts may be applied.
Why is my gift code not working?
The full amount of each gift code must be used for fabric in a single order, it can not be applied to tax or shipping cost.
Can I use Rewards / Knitcoin to pay for my order and use a discount or gift code?
The system can only handle one discount per order so Rewards can not be redeemed in combination with another discount or gift code. You may use one or the other.
Can I purchase a gift card with my rewards?
Unfortunately, no. Gift cards are excluded from the Rewards program, you can not earn or redeem credit to purchase Gift Cards.
I am local, can I pick up?
Certainly, by appointment. Please use code LOCALPICKUP and leave a comment during checkout. We will email you when your order is ready to set an appointment for pickup.